The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee (the Committee) is responsible for investigating complaints.
During the 2018/2019 financial year a total of 10 complaints were received. Of these, 6 were considered by the Committee or Committee’s Chair and 4 were processed by the Code Secretariat. Of those considered by the Committee, 2 complaints were investigated and dismissed, 2 complaints were mediated, 1 did not progress, and 1 was investigated and upheld.
| 2018-19 | 2017-18 | 2016-17 | ||
|---|---|---|---|---|
| Number of new complaints/enquiries | 10 | 6 | 1 | |
| Complaint, area of the code | Communication, Governance (Quality Principles 6 & 7) | 4 | 1 | - |
| Resource management, People & Culture (Quality Principles 8 & 9) | 5 | 3 | - | |
| Complaints handling (7.3.3) | 1 | 2 | 1 | |
| Complainant | Donor | 2 | 1 | |
| Member Organisation | 2 | |||
| Staff/contractor/volunteer | 3 | 5 | 1 | |
| Member of public | 1 | |||
| Primary stakeholder | 2 | |||
| Outcome | Complainant did not pursue | 3 | 2 | |
| Mediated | 2 | |||
| Investigated and dismissed | 2 | 2 | 1 | |
| Investigated and upheld | 1 | |||
| Referred to a more appropriate jurisdiction | 1 | |||