The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee (the Committee) is responsible for investigating complaints.
In 2019-20, a total of 16 complaints were received. Of these, 11 were considered by the CCC and 5 were processed by the Code Secretariat. Of those considered by the CCC, 4 were reviewed and dismissed, 5 were reviewed and referred to more appropriate bodies, 1 was investigated and upheld and 1 remains in progress.
| 2019-20 | 2018-19 | 2017-18 | ||
|---|---|---|---|---|
| Number of new complaints/enquiries | 16 | 10 | 6 | |
| Complaint, area of the code | Communication, Governance (Quality Principles 6 & 7) | 1 | 4 | 1 |
| Resource management, People & Culture (Quality Principles 8 & 9) | 9 | 5 | 3 | |
| Complaints handling (7.3.3) | 6 | 1 | 2 | |
| Complainant | Donor | 1 | 2 | 1 |
| Member Organisation | 1 | 2 | ||
| Staff/contractor/volunteer | 2 | 3 | 5 | |
| Member of public | 9 | 1 | ||
| Primary stakeholder | 2 | |||
| Code of Conduct Committee | 1 | |||
| Partner organisation | 2 | |||
| Outcome | Complainant did not pursue | 5 | 3 | 2 |
| Mediated | 2 | |||
| Investigated and dismissed | 4 | 2 | 2 | |
| Investigated and upheld | 1 | 1 | ||
| Referred to a more appropriate jurisdiction | 5 | 1 | ||