Complaints Received by ACFID: a three-year snapshot

The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee (the Committee) is responsible for investigating complaints.

In 2019-20, a total of 16 complaints were received. Of these, 11 were considered by the CCC and 5 were processed by the Code Secretariat. Of those considered by the CCC, 4 were reviewed and dismissed, 5 were reviewed and referred to more appropriate bodies, 1 was investigated and upheld and 1 remains in progress.

 

 2019-202018-192017-18
Number of new complaints/enquiries16106
Complaint, area of the codeCommunication, Governance (Quality Principles 6 & 7)141
Resource management, People & Culture (Quality Principles 8 & 9)953
Complaints handling (7.3.3)612
ComplainantDonor121
Member Organisation12 
Staff/contractor/volunteer235
Member of public91 
Primary stakeholder 2 
Code of Conduct Committee1  
Partner organisation2  
OutcomeComplainant did not pursue532
 Mediated 2 
 Investigated and dismissed422
 Investigated and upheld11 
 Referred to a more appropriate jurisdiction51