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Annual Report 2022-23

Reporting on ACFID’s activities to ensure transparency and accountability


ACFID is the peak body for Australian NGOs involved in international development and humanitarian action.


ACFID works and engages with a range of strategic partners in addition to our members.


ACFID is governed by its Board, ACFID Council, and various expert and governance committees.


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Conference 2023

disruptive dynamics, inspired ideas

18-19 October 2023

Meet our Members

The ACFID membership is comprised of Australian NGOs that actively work in the international aid and development sector.

Become a member

Joining ACFID means joining an experienced and powerful mix of like-minded organisations committed to good international development practice.

Membership types & fees

ACFID has two types of organisational membership: Full Membership and Affiliate Membership.

State of the Sector

The State of the Sector Report provides a comprehensive and robust analysis of the state of the Australian aid and development sector.

NGO Aid Map

ACFID’s NGO Aid Map allows the Australian public and stakeholders to explore the work of ACFID Members around the world.

Development Practice Committee

The DPC is an expert advisory group of development practitioners leading good practice within the sector.

Our Focus

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Federal Budget 23-24 Analysis

Facts and figures on how aid is presented in this year’s annual budget

Strategic Plan

ACFID prioritises a robust response to climate change and pressure on civil society in developing countries, as well as other key priorities.

Emergency Aid

ACFID Members provide vital life-saving assistance in the immediate aftermath of an emergency.

Climate Change

Action on climate change is one of ACFID’s highest priorities, as it is an existential threat to humanity and our development.

Civil Society

Civil societies are a cornerstone of regional stability and ensure that the voices of the marginalised are heard.

Supporting NGOS

Supporting NGOs as Valuable Partners.

Inclusive & locally led development

Walking the talk on inclusive development.

Humanitarian Action

Taking humanitarian action for those in greatest need.

Elevating Development

Elevating Development to the Heart of Australia’s International Engagement.


Improving standards, practice and culture to prevent and respond to sexual exploitation, abuse and harassment.

Code of Conduct

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2022-23 ACFID Code of Conduct Review

The ACFID Code of Conduct is periodically reviewed to ensure it continues to reflect good practice and the needs of ACFID and its members.

Code of Conduct

The Code is a voluntary, self-regulatory industry code of good practice.

About the Code

Find out more about the Code of Conduct and how it operates.

Good Practice Toolkit

Overview and practical resources, and examples to support the implementation of the Code.

Spotlight on the Code

Provides a thematic ‘deep dive’ into each of the nine Quality Principles in the Code


This section outlines the responsibility to be taken by each Member to ensure compliance with the Code.

Complaints Handling

How to make a complaint and information on the Code’s independent mechanism to address concerns relating to an ACFID Members’ conduct.

Other Standards

Mapping the Code with other professional standards and principles in the humanitarian and aid sector in Australia and internationally

Home 5 JOBS 5 Administration and Customer Service Assistant

Administration and Customer Service Assistant

Mary MacKillop Today |
ACFID Member: 1
Location: NSW
Sub location(s): North Sydney

About Mary MacKillop Today

Mary MacKillop Today seeks to transform lives for self-determination through access to education and the learning of practical life skills in vulnerable and remote communities.

Just as Mary MacKillop did over a century ago, Mary MacKillop Today helps those wherever they are, regardless of their faith, ethnicity or gender by supporting development projects both within Australia and overseas. Mary MacKillop Today directly implements programs through our office in Australia and Timor-Leste, as well as through partnerships in Peru, and Fiji.

We know that providing education, in all its forms, is one of the most effective ways to create sustainable outcomes and generational change in developing communities and we depend on support from the Australian public to carry out this vital work.

Mary MacKillop Today is a ministry of the Sisters of Saint Joseph and we work in the spirit of Saint Mary MacKillop and the Rev Julian Tenison Woods, inspired by their faith, legacy and grounded practical work.

Mary MacKillop Today is directly responsible for program design, implementation, monitoring and evaluation of all our projects and is a signatory of the Australian Council for International Development’s code of conduct. As a consequence, we have a high degree of accountability and transparency. Mary MacKillop Today is committed to protecting the rights of children in all areas we work.

About the Role

The Donor Services Officer is a key functional position responsible for the timely and accurate processing of all donations and ensuring supporters are provided with high quality care.

Processing of donations includes inputting, receipting and acknowledgement along with updating records, entering all donor communications and ensuring response actions are recorded in our CRM database.

The Donor Services Officer will also oversee incoming funds and be responsible for account reconciliation with the Finance Team. This role will also work closely with the Database Administrator to assist with reporting and maintaining the database.

This position requires a dedicated individual who is highly organised and has excellent attention to detail. Being self-motivated with a desire to excel will lead to success in this role.

Key responsibilities

Donation Processing
– Collecting, opening and processing all mail.
– Processing, recording and receipting all donations received via mail, phone, direct deposit and online.
– Preparing cash and cheque donations and depositing them into the bank.
– Reconciling daily donations against the CRM database, bank accounts and online merchant facilities.

Data Support
– Ensuring data security and privacy measures are implemented to protect both the organisation and our donors.
– Ensuring data integrity throughout all processes.
– Maintaining accurate and up-to-date records of all donor data, including contact information, returned mail, communication preferences and payment details.
– Undertaking a process of continuous improvement of donor data quality.
– Managing returned mail and mailing preferences to ensure donors wishes are adhered to.
– Working closely with the Database Administrator to meet all other ad hoc data and reporting requirements for the Supporter Relations team.

Donor Care
– Ensuring donors are thanked for their gift in a timely manner.
– Elevating any complaints or issues when required.

Key Competencies

Knowledge, Skills and Experience
– Minimum of one years’ experience in a similar processing role.
– Proficient in data entry with a strong attention to detail.
– Demonstrated ability to work autonomously and as part of a team.
– Commitment to maintaining confidentiality.
– Excellent organisational skills.
– Excellent time management skills and an ability to prioritise.
– Excellent written and verbal communication skills.
– Excellent analytical and problem-solving skills.
– Advanced computer skills, including Microsoft Office Suite.

– Experience working with a relational database, ideally Thank Q or another CRM platform.
– Fundraising experience.
– Awareness of the key principles of the Privacy Act.
– Knowledge of best practice donor care and maintaining a donor centric methodology to enhance donor satisfaction.
– Knowledge of donor attrition and retention trends and methods to ensure donor retention.

General Information

This position is a permanent part-time (up to 0.6FTE) role based in North Sydney, and reports to the Donor Care Coordinator of Mary MacKillop Today. This position is office based and does not have access to flexible working arrangements. This position has no direct reports. The working environment is informal but professional, with very high standards of output and delivery. We are a happy, enthusiastic and energy filled group, with a positive and values-driven culture.

Closing Date: Mar 31, 2023