Home 5 JOBS 5 Dynamics 365 Development Support Analyst

Dynamics 365 Development Support Analyst

The Fred Hollows Foundation |
ACFID Member: 1
Location: NSW | QLD | Remote / Work From Home | VIC
Sub location(s): Sydney, Melbourne, Brisbane
  • Do you want to do work that really matters? Help us end avoidable blindness.
  • Two years Fixed-term contract with flexible work arrangements based in Sydney, Melbourne or Brisbane
  • Closing Date: Wednesday 13th of March 2024



The Foundation is an international development organisation working to prevent blindness and restore sight.  We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.


The Foundation is also proud to announce that we were awarded the Employer of Choice Award (Public Sector and NFP) at the 2022 Australian HR Awards.


Are you passionate about technology and keen to make a positive impact for good? Embark on a fulfilling career journey with us as a Dynamics 365 Development / Support Analyst and become an integral part of transforming how we operate. This is a technical development and support role based around Dynamics 365 and the Power Platform, along with other technology development and support in and around data and systems, working with a busy Business Systems and Integration team engaged in a significant program of business transformation with the Microsoft stack at its centre.



The Dynamics 365 Development / Support Analyst is accountable for supporting and helping to implement and extend multiple Dynamics 365 and Power Platform based systems at The Fred Hollows Foundation (currently including the NFP Accelerator which manages programmatic projects, partnerships, grants, and results; a localized Hong Kong fundraising CRM; and US and Australian Donor CRMs based on D365 Fundraising & Engagement). The role will also play an important part in other technology projects using Microsoft technologies (including Azure, Office 365, SharePoint online and the Power Platform tools) as well as participating in the day-to-day support needs of a small internal business systems team supporting multiple systems (including non-Microsoft SaaS and legacy on premise).




  • Helping to configure, enhance and support The Foundation’s Dynamics 365 environments. This includes working systematically to analyse defects/work requests, identify causes, and resolve issues while anticipating broader implications of change, supporting D365 project implementations, developing and supporting interfaces/integrations between Dynamics 365 and other systems and supporting the broader IT team and business in extending and maximizing use of Microsoft technologies including Azure, Office 365, SharePoint, and the Power Platform tools.
  • Collaborate with the business and IT teams to support new business systems projects, integrations, and process changes to continually improve organisation data capture, data hygiene and data usage for improved business decision-making.
  • Conduct effective unit testing and integration testing to ensure the highest quality products.
  • Participate in timely resolution of support requests for various systems.
  • Contribute to disciplined development lifecycle and application / vendor management processes.



  • Previous experience in dynamic 365 development (ideally with knowledge of Fundraising & Engagement) deployment, development, customisation, support, and integration.
  • Experience working in internal business systems support and low-code development / configuration.
  • Experience in conducting effective unit and integration testing to ensure the highest quality outcomes are delivered to the business.
  • Strong experience in supporting / engaging with business users in the rollout of systems and functions.
  • Proven ability to learn quickly and adapt to a dynamic environment, solving problems and ensuring stakeholders are part of the solution.
  • Strong skills in solution design and experience understanding complex requirements, and ensuring secure, stable, and sustainable solutions.
  • Solid skills in the usage of the MS Power platform with both SharePoint and D365
  • Solid background in SQL and other data source technologies
  • Hands-on experience in Power BI, Java, C#, Integrations, Power Apps, Power Automate.
  • Any experience working for an international development NGO.

How we recognise your contribution

Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered.  Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Including:

  • Generous salary packaging – we provide access to not-for-profit salary packaging options, which will increase your take home pay, we also offer 17.5% annual leave loading.
  • Flexible work environment – we focus on output, not hours and enable you to prioritise your health and wellbeing.
  • Generous leave allowances – we offer Paid parental leave; 5 days bonus leave every year; an annual Foundation-wide “Me Day”; and time off for culturally significant/ceremonial leave.
  • Ongoing commitment to your continuous learning and career development – through tailored leadership and professional development programs, access to LinkedIn Learning and focused development conversations.


To find out more about our benefits click here



Please apply directly via the “Apply” Button. Should you have any questions regarding the opportunity please reach out to our Talent Acquisition Specialist, at [email protected] for a confidential conversation. Kindly note that CVs will not be considered through this email address.


Applications Close: Wednesday 13th of March 2024


Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work.  Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.


Please note: We will not be accepting CVs via agencies for this role.

Closing Date: Mar 13, 2024