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Complaints Received by ACFID: a three-year snapshot

The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee is responsible for investigating complaints.

2024-25 2023-24 2022-23
Number of new complaints and enquiries 7 11 11
Ongoing from previous year 1 1
Complaint, area of the code Collaboration (Quality Principle 5)  1
People & Culture (Quality Principle 9) 2 3
Collaboration, Complaints handling (Quality Principles 5 & 7) 1
Governance, Resource management, Organisational systems                         (Quality Principles 7, 8 & 9)  2  6
Out of Code jurisdiction 6 9 1
Complainant Donor
Member Organisation
Staff/contractor/volunteer 1 4
Member of public 6 10 4
Primary stakeholder
Code of Conduct Committee
Partner organisation 1 2
Anonymous 1 1 1
Outcome Enquiry 6 11 8
Mediated
Dismissed 2
Investigated and dismissed

 

1

Investigated and upheld 1
Referred to a more appropriate jurisdiction  1
In progress 1 1

 

For more information on complaints, read:

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