Complaints Received by ACFID: a three-year snapshot
The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee is responsible for investigating complaints.
| 2022-23 | 2021-22 | 2020-21 | ||
|---|---|---|---|---|
| Number of new complaints and enquiries | 11 | 8 | 10 | |
| Complaint, area of the code | Collaboration, Partnerships (Quality Principle 5) | 1 | 1 | |
| Communication, Governance (Quality Principles 6 & 7) |
6 | 2 | ||
| Resource management, People & Culture (Quality Principles 8 & 9) |
3 | 5 | ||
| Complaints handling (7.3.3) | 7 | |||
| Out of Code jurisdiction | 1 | 3 | ||
| Complainant | Donor | 2 | ||
| Member Organisation | ||||
| Staff/contractor/volunteer | 4 | 5 | ||
| Member of public | 4 | 3 | Â 7 | |
| Primary stakeholder | ||||
| Code of Conduct Committee | ||||
| Partner organisation | 2 | 1 | ||
| Anonymous | 1 | |||
| Outcome | Enquiry | 8 | 5 | |
| Mediated | 8 | |||
| Dismissed | 2 | 2 | ||
| Investigated and dismissed | ||||
| Investigated and upheld | Â 1 | |||
| Referred to a more appropriate jurisdiction | 1 | 1 | ||
| In progress | 1 | Â | ||
