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Code of Conduct

Complaints Received by ACFID: a three-year snapshot

The ACFID Code of Conduct provides an independent mechanism to address concerns relating to the conduct of ACFID’s members. The Code of Conduct Committee is responsible for investigating complaints.

		2021-22	2020-21	2019-20
Number of new complaints/enquiries		8	10	16
Complaint, area of the code	Collaboration, Partnerships (Quality Principle 5)		1
	Communication, Governance (Quality Principles 6 & 7)		2	1
	Resource management, People & Culture (Quality Principles 8 & 9)	5		9
	Complaints handling (7.3.3)		7	6
	Out of Code jurisdiction	3
Complainant	Donor		2	1
	Member Organisation			1
	Staff/contractor/volunteer	5		2
	Member of public	3	7	9
	Primary stakeholder
	Code of Conduct Committee			1
	Partner organisation		1	2
Outcome	Enquiry	5		5
	Mediated		8
	Dismissed	2		4
	Investigated and dismissed
	Investigated and upheld		1	1
	Referred to a more appropriate jurisdiction	1	1	5

For more information on complaints, read:

COMPLAINTS RECEIVED

About

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Annual Report 2021-22

Reporting on ACFID’s activities to ensure transparency and accountability

ACFID

ACFID is the peak body for Australian NGOs involved in international development and humanitarian action.

Our PARTNERSHIPS

ACFID works and engages with a range of strategic partners in addition to our members.

GOVERNANCE

ACFID is governed by its Board, ACFID Council, and various expert and governance committees.

Members

Conference

Conference 2022

HEALTHY PLANET, HEALTHY COMMUNITIES.

Acting with evidence, equity and inclusion for a resilient future.

Meet our Members

The ACFID membership is comprised of Australian NGOs that actively work in the international aid and development sector.

Become a member

Joining ACFID means joining an experienced and powerful mix of like-minded organisations committed to good international development practice.

Membership types & fees

ACFID has two types of organisational membership: Full Membership and Affiliate Membership.

State of the Sector

The State of the Sector Report provides a comprehensive and robust analysis of the state of the Australian aid and development sector.

NGO Aid Map

ACFID’s NGO Aid Map allows the Australian public and stakeholders to explore the work of ACFID Members around the world.

Development Practice Committee

The DPC is an expert advisory group of development practitioners leading good practice within the sector.

Our Focus

Budget Analysis

Federal Budget 2022 Analysis

Facts and figures on how aid is presented in this year’s annual budget

Strategic Plan

ACFID prioritises a robust response to climate change and pressure on civil society in developing countries, as well as other key priorities.

Emergency Aid

ACFID Members provide vital life-saving assistance in the immediate aftermath of an emergency.

Climate Change

Action on climate change is one of ACFID’s highest priorities, as it is an existential threat to humanity and our development.

Civil Society

Civil societies are a cornerstone of regional stability and ensure that the voices of the marginalised are heard.

Supporting NGOS

Supporting NGOs as Valuable Partners.

Inclusive & locally led development

Walking the talk on inclusive development.

Humanitarian Action

Taking humanitarian action for those in greatest need.

Elevating Development

Elevating Development to the Heart of Australia’s International Engagement.

PSEAH

Improving standards, practice and culture to prevent and respond to sexual exploitation, abuse and harassment.

Code of Conduct

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2022-23 ACFID Code of Conduct Review

The ACFID Code of Conduct is periodically reviewed to ensure it continues to reflect good practice and the needs of ACFID and its members.

Code of Conduct

The Code is a voluntary, self-regulatory industry code of good practice.

About the Code

Find out more about the Code of Conduct and how it operates.

Good Practice Toolkit

Overview and practical resources, and examples to support the implementation of the Code.

Spotlight on the Code

Provides a thematic ‘deep dive’ into each of the nine Quality Principles in the Code

Compliance

This section outlines the responsibility to be taken by each Member to ensure compliance with the Code.

Complaints Handling

How to make a complaint and information on the Code’s independent mechanism to address concerns relating to an ACFID Members’ conduct.

Other Standards

Mapping the Code with other professional standards and principles in the humanitarian and aid sector in Australia and internationally

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