Complaints

The Code of Conduct (the Code) offers an independent mechanism to address concerns relating to the conduct of full ACFID members.

A complaint can be made against any ACFID member when it is believed that they have breached the Code. There are no restrictions on who can initiate a complaint, although generally complaints must first be raised with the ACFID member organisation prior to coming to the Code of Conduct Committee.

If you have a complaint about ACFID, rather than its membership, please email [email protected]. ACFID holds itself to high standards and welcomes your feedback, noting the process managing complaints differs to those outlined on these pages.

The independent Code of Conduct Committee (the Committee) is responsible for receiving, managing and investigating complaints.

You can find the following information on this website:

• Instructions on how to make a complaint.
   
• The principles and process through which complaints are investigated and findings determined are outlined in ACFID’s Code of Conduct Complaints Handling Procedure.
   
• A summary of complaints received and handled by the Committee in recent years is outlined in Complaints received by ACFID: a three-year snapshot.